Privacy Policy

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account on our website
• Place an order for products
• Subscribe to our newsletter or marketing communications
• Contact us with inquiries or support requests
• Participate in surveys or promotions

This personal information may include:

• Contact Information: Name, email address, shipping address, billing address, phone number
• Account Information: Username, password, and account preferences
• Payment Information: Credit card details, bank account information (processed securely through our payment processors)
• Professional Information: Laboratory affiliation, institution name, research credentials (as required for verification purposes)
• Purchase History: Products purchased, order dates, and shopping patterns
• Communications: Any messages, inquiries, or feedback you send to us

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• Log Data: IP address, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks
• Device Information: Hardware model, operating system, unique device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, and other actions taken on our site

We use this information to analyze trends, administer the site, track user movement around the site, gather demographic information, and improve our services.

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing, shipping, and customer service
• Account Management: To create and manage your account, provide customer support, and respond to inquiries
• Verification: To verify your laboratory or institutional affiliation as required by our Terms and Conditions for research-only product sales
• Communication: To send you order confirmations, shipping notifications, and other transactional emails
• Marketing: To send you promotional emails, newsletters, and special offers (you can opt-out at any time)
• Personalization: To provide a personalized shopping experience based on your preferences and purchase history
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To analyze site usage, improve our website, products, and services, and develop new offerings
• Restricted Sales: To maintain our internal "banned" database to prevent misuse of our products and ensure compliance with research-only restrictions

What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services. We use cookies and similar tracking technologies to track activity on our website and store certain information.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including shopping cart functionality and secure login
• Preference Cookies: Remember your settings and preferences for a better user experience
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
• Marketing Cookies: Track your browsing habits to provide relevant advertisements and promotional content

Cookie Management

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website, including the shopping cart and checkout functions.

For more information about cookie management with specific web browsers, please visit your browser's respective help pages.

We do not sell, rent, or loan your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors (credit card processing, ACH/e-check processing)
• Shipping and fulfillment companies
• Email service providers
• Web hosting services
• Analytics providers
• Customer service platforms

These service providers are contractually obligated to use your information only as necessary to provide services to us and are prohibited from using your information for their own purposes.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms and Conditions and other agreements
• Protect the rights, property, or safety of Pattern, our customers, or others
• Detect, prevent, or address fraud, security, or technical issues

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.

With Your Consent

We may share your information for any other purpose with your explicit consent.

We take the security of your personal information seriously and implement industry-standard security measures to protect it, including:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment processors and is never stored on our servers
• Access Controls: Personal information is accessible only to authorized personnel who need it to perform their job functions
• Regular Security Audits: We regularly review and update our security practices to protect against unauthorized access

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You acknowledge that you provide your personal information at your own risk.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained for as long as your account remains active or as needed to provide you services
• Purchase History: Retained indefinitely for business records, customer service, and legal compliance purposes
• Communications: Retained for customer service and legal compliance purposes
• Marketing Data: Retained until you unsubscribe or request deletion
• Banned Database Records: Retained indefinitely to prevent misuse of our products

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

You have certain rights regarding your personal information:

Access and Correction

You can access, review, and update your account information at any time by logging into your account. If you need assistance accessing or correcting your information, please contact us at reilly@pattern.store.

Data Portability

You have the right to request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.

Deletion

You can request that we delete your personal information, subject to certain exceptions (such as information we are required to retain for legal, security, or fraud prevention purposes). Please note that deletion requests may impact our ability to provide services to you.

Marketing Communications

You can opt out of receiving promotional emails by:

• Clicking the "unsubscribe" link in any promotional email
• Contacting us at reilly@pattern.store
• Updating your email preferences in your account settings

Please note that even if you opt out of promotional emails, we will still send you transactional emails related to your orders and account.

Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Our website does not currently respond to DNT signals.

Exercising Your Rights

To exercise any of these rights, please contact us at reilly@pattern.store. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

Our website may contain links to third-party websites, plugins, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

We do not partner with or use any third-party advertising services or content delivery networks that would collect your personal information.

Our website and services are not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. If you are under 21, please do not use our website or provide any information to us.

If we learn that we have collected personal information from someone under 21, we will delete that information immediately. If you believe we have collected information from someone under 21, please contact us at reilly@pattern.store.

Your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that are different from the laws of your country.

By using our website and services, you consent to the transfer of your information to the United States and other countries where we operate. We will take appropriate measures to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to request information about the personal information we have collected about you in the past 12 months, including:

• Categories of personal information collected
• Sources from which the information was collected
• Business or commercial purpose for collecting the information
• Categories of third parties with whom we share the information
• Specific pieces of personal information collected

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out of Sale

We do not sell your personal information to third parties.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

Exercising Your CCPA Rights

To exercise your CCPA rights, please contact us at reilly@pattern.store. We will verify your identity before processing your request and respond within 45 days.

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR):

• Right of Access: Right to obtain confirmation that we process your data and to access your personal data
• Right to Rectification: Right to have inaccurate personal data corrected
• Right to Erasure: Right to have your personal data deleted in certain circumstances
• Right to Restriction: Right to restrict processing of your personal data
• Right to Data Portability: Right to receive your personal data in a structured format
• Right to Object: Right to object to processing of your personal data
• Right to Withdraw Consent: Right to withdraw consent where processing is based on consent

To exercise your GDPR rights, please contact us at reilly@pattern.store. You also have the right to lodge a complaint with your local data protection authority.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you via email if the changes are material (if we have your email address)

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Lazarus Scientific LLC (Pattern)
Email: reilly@pattern.store
Website: https://pattern.store

Registered Agent:
Northwest Registered Agent Service Inc
30 N Gould St Ste N
Sheridan, WY 82801

We will respond to your inquiry within 30 days.